Reliable Service All Day and Night

There are other network monitoring companies in the industry but few are as experienced and specialized in the wireless space as Errigal.

Lean and mean thrives in the wireless network arena. That's why mobile network professionals turn to Errigal when outsourcing their Network Operations Center (NOC). Our experience and expertise keeps your network up and running. Downtime drops mobile subscribers.

Industry experts agree that a NOC can take well over a million dollars in start-up funding. That's not to mention ongoing salary and equipment expenditures. Errigal's customized solution monitors your mobile network 24/7, and lets you focus on selling products - rather than maintaining your network. When you outsource your NOC to Errigal, you immediately benefit from our Network/Fault Management, Performance Management and Configuration Management/Inventory software. We help you manage what you haven't even been able to measure.

With Errigal, you will no longer hear, "Sorry, the software does not support that feature." Since we are also a highly experienced software company, our engineers create customized tools to support your network. In addition, we upgrade our library of support technologies on a daily basis. Migrate your existing NOC today and reduce diagnosis times and cease relying on the skills and memory of your operations staff.

Tier 1 and Tier 2 Support

Errigal has the advantage of employing some of the most experienced NOC technicians in the wireless space. Our build up of a sophisticated procedures and trouble shooting allows us to provide qualified support, right down to dispatching customer field technicians, if an on-site visit is required.

Tier 1 Support: Tier 1 24x7 support means using sophisticated monitoring tools and answering calls in the field, as well as identifying system problems. Errigal is the first line of defense for problems in your network. Going through standard troubleshooting procedures we can often remotely identify and often rectify problems remotely. If the problem requires a more hands-on approach Errigal dispatches a customer field technician. Tickets are generated and put into the automated workflow which initiates automatic-escalation procedures if the problem persists.

Tier 2 Support: Tier 2 support uses diagnostic procedures to dig deeper into a problem. Our capabilities include bringing in subject matter experts if required, dispatching a technician after a more thorough investigation of the problem, specialized integration with you network such as certain firmware upgrades.

Tools: Our tools have been tried and tested to show both immediate problems in your network, as well as generating reports that use sophisticated statistical analysis to slow degradations in your network. Our daily, weekly and monthly managers' reports highlight, in red, issues where attention may be needed to prevent having to go through mountains of information to identify problems.

How We Work with your Company

Once Errigal is identified as your Network Monitoring company, we immediately begin working with your network and personnel gathering your monitoring needs. Given our strong telecom background, we speak your language and may already be familiar with most of the technologies in your network. Once we have fully identified the requirements, we begin the technical stage, where we interface with your network as a proof of concept period. This can often be done in parallel with any existing legacy monitoring mechanism.. Once we have all the technical pieces in place, and you can see the in-depth reporting of alarms and statistics in your network, we will be ready to go live 24x7 for your network